The integrated ServiceManager application improves customer service by helping users handle and close off requests and complaints.  Customisable task management and alerting ensures nothing falls between the cracks.  Uncompleted tasks can automatically be escalated to one or more levels.  Users can easily search a central repository of useful solutions so that staff can share useful knowledge.  Files, documents and emails stored in ContentManager can easily be linked back to relevant cases, so their context is fully understood.  ServiceManager is also of great value in recording and reporting the value add activities of staff in relation to strategic accounts.  These ‘value capture’ reports help differentiate your organisation from your competitors by providing objective analysis for major account contacts on ‘this is what we have done for your organisation’.